The code of tracking will be communicated via email directly from the courier.
ATTENTION: The times and costs indicated refer to deliveries by express courier in Italy, including the major islands. Some areas such as mountain villages, smaller islands, the Venice lagoon and other disadvantaged locations are served with longer times and higher costs.
Package insurance is optional, if not requested, the seller will not assume responsibility for loss or damage to the package. The package will travel under the responsibility of the buyer and the seller will be released from any obligation from the moment of delivery to the courier. (see note on payments)
When you receive the product please test it immediately and inform us if everything is OK and if so we ask you to release
Positive Feedback.
Do you know the importance of feedback in Ebay?
This system gives guarantees to the customer and signals to everyone, with the utmost transparency, the reliability of us sellers. We remind you that upon delivery of the goods, after a dutiful check of what has been received, the Customer is required to issue POSITIVE feedback... and don't forget the STARS!!. If you found yourself happy, always release the maximum (5). For most buyers, assigning a rating of 4 out of 5 stars is considered a point of great positivity. For Ebay, on the contrary, it is not a completely positive vote, but little more than enough.
INTERNATIONAL SHIPPING:We also ship from Italy to European countries and other destinations outside Europe through express courier. To know shipping cost and delivery time, please send us an e-mail before order. Thank you.
In case of purchase you will receive an e-mail message with all the instructions relating to the payment of the item. Or use the new "Add to Cart" function (see )
Purchases made in our shop are governed by the Italian law on mail order sales. In the event of an incorrect order (I ordered and therefore received a product I did not want) you have 14 (fourteen) days from the delivery date to exercise the right of withdrawal, i.e. the possibility of returning the product.
For items with a SIAE sticker, the product must be returned with the sticker intact. Returns of items with a broken or missing SIAE stamp will not be accepted. The package, which must be properly packaged, must be sent to:
KONKE SRL, Via Vincenzo Maniconi, 73 - 06134 Ponte Felcino (PG)
The right of withdrawal expires:
- For lack of the essential condition of integrity of the goods (packaging and/or its contents)
- Even partial use of the asset and any consumables
- The lack of the external packaging and/or the original internal packaging
- The absence of integral elements of the product (accessories, cables, manuals, parts...)
- Damage to the product for reasons other than its transport
Customers who purchase with a VAT number and those who purchase personalized goods cannot exercise the right of withdrawal.
After receiving the goods and verifying their integrity, we will issue a refund according to the instructions you provide.
Warranties and Defective Products:
The products purchased are subject to the discipline, as far as applicable, pursuant to Legislative Decree 2.2.2002 n. 24 (Official Journal no. 57, 8.3.2002) on sales contracts and guarantees concerning consumer goods and, to the extent not contemplated therein, to the specific provisions envisaged on the subject by the Civil Code. These guarantees will apply to products that present conformity defects and/or malfunctions that cannot be detected at the time of purchase, provided that the product itself is used correctly.
Once authorized you will then have to send the defective goods to:
KONKE SRL, Via Vincenzo Maniconi, 73 - 06134 Ponte Felcino (PG)
ATTENTION: KONKE reserves the right to verify the actual defect complained of by the Customer and to carry out the replacement only after this check. If the product is no longer available, we will refund the full amount instead.
We reserve the right to accept only products that do not show signs of tampering, improper use or damage caused by the user. For items with a SIAE sticker, the product must be returned with the sticker intact. Returns of items with a broken or missing SIAE stamp will not be accepted. Freight collect shipments will be rejected.
